Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. We currently have R&D centers in Ukraine, India, Poland, Spain, Canada and our headquarters in the US. As we continue to expand globally, we are seeing India, the United States, Canada, Argentina, and Brazil, rapidly evolve into key growth areas in the Miratech network. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Our ForeverRemote work culture offers you the utmost flexibility that comes with remote work.

Job Description

Our client is a leading cloud contact center platform offering advanced tools for call routing, analytics, and automation. It enhances customer service, increases efficiency, and supports seamless omnichannel interactions, empowering businesses to deliver exceptional customer experiences.

We are welcome an innovative and proactive Senior Software Developer with strong exposure with Javascript and WebRTC exposure to join us and contribute to our customer's global-scaled solutions.The project you would be involved is focusing on development of a new contact center solution for a global enterprise. The main focus is on developing solutions and features from scratch to the existing voice platform (VDI environment).

Responsibilities: 

• Contribute to an agile team focused on developing a scalable, high-performance global voice platform.
• Apply a deep understanding of performance and scalability principles to ensure the platform remains robust and reliable.
• Collaborate closely with Product Managers, Architects, Engineering Leaders, and Test Engineers to drive innovation and ensure seamless delivery of solutions.
• Lead the development of new features from scratch, while also providing ongoing support for existing systems and making critical adjustments to optimize the voice telephony platform.
• Work in tandem with other development teams, such as the VDI team, to ensure cohesive and integrated solutions across the platform.

Qualifications

• 5+ years of professional experience in software development, with a strong focus on VOIP system troubleshooting.
• Proven hands-on deep expertise in Javascript.
• Hands-on experience with key VOIP protocols such as SIP, RTP, RTCP, WebRTC, and ROAP.
• Proficient in using troubleshooting tools, conducting audio media analysis, and demonstrating solid debugging skills.
• Experience in navigating complex systems within a global telephony environment, with the ability to proactively offer client-driven solutions for challenging issues.
• In-depth knowledge of building software from the ground up, enhancing existing features, and making necessary adjustments for global voice telephony platforms.
• A solid background in Agile/Scrum methodologies, working seamlessly within collaborative teams.
• Self-motivated, positive, and enthusiastic, with a strong sense of ownership and responsibility.
• Excellent verbal and written communication skills.
• A Bachelor’s degree or higher in a relevant field.

Nice to have:

• Experience with virtual environments like Citrix and VMware.
• Familiar with C++/C.
• Experience with Contact Centre, IVR, Virtual Agents, and telecommunications service providers.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.