Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

About Genesys Innovations Team:

GENESYS Innovations builds solutions that enable our customers to get more value out of their Genesys platforms. The Innovations team’s primary job is to build new, innovative applications using AI and analytics, with the goal of helping our customers effectively and efficiently deliver Experience as a service (XaaS).

Job Summary

We are looking for a highly skilled and experienced Senior Principal Full Stack Developer with expertise in AWS and Genesys Cloud to join our product team. As a core contributor, you'll lead the design, development, testing, deployment, and upkeep of Genesys Innovation Applications hosted on AWS. Your expertise will be pivotal in addressing and resolving software challenges specific to these applications. Moreover, you'll play a key role in architecting and crafting innovative applications, while also proposing enhancements to ensure they adhere to the highest standards of excellence and innovation. 

Responsibilities:

• Lead and manage engineering teams: Oversee the planning, development, and implementation of software projects to ensure delivery of high-quality solutions. Provide leadership in technical strategy and innovation to maintain competitive edge.
• Architect, develop, test, and implement AWS applications: Ensure they are robust, scalable, and efficient, aligning with business goals and client requirements.
• Collaborate with cross-functional teams: Design and develop solutions that meet business requirements and exceed customer expectations.
• Mentor and develop junior engineers: Provide technical leadership and mentorship, fostering skill development and career growth among junior team members.
• Troubleshoot and resolve software issues: Use your expertise in Genesys Cloud to address challenges related to Genesys Cloud Expert Apps.
• Stay up to date with latest technologies: Continuously update and refine your knowledge of the newest technologies and best practices in cloud/web application development and Genesys Cloud to enhance our products and processes consistently.
• Optimize database administration and performance: Enhance efficiency and scalability to support growing business needs.
• Drive continuous improvement: Promote and implement innovative processes and methodologies to improve team performance and product quality.

What You Bring to the Team:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 10+ years of experience in software development, with at least 5 years of experience in AWS full-stack development.
• Extensive experience with Genesys Cloud, including contact center technologies such as Genesys, Cisco, Avaya, etc.
• Strong understanding of AI frameworks, libraries, and tools, with at least 5 years of experience in AI development and machine learning.
• Proficiency in React and Node.js, with at least 5 years of experience in real-time application development.
• Solid understanding of REST APIs and microservices architecture, with a minimum of 5 years of experience in designing and developing applications using these technologies.
• Experience with CI/CD pipelines and automated testing.

• Excellent communication skills with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
• Proven experience in leading and managing engineering teams, demonstrating successful project deliveries and significant team growth.
• Demonstrated ability to mentor and develop junior engineers, enhancing their skills and integrating them into larger project teams effectively.
• Proven track record of actively contributing to large consulting projects and delivering high-quality solutions on time and within budget.
• Strong problem-solving skills and the ability to think creatively to find innovative solutions to technical challenges.

Qualifications:

• BS/MS/BA or equivalent degree in Computer Science or a related field.
• 10+ years of commercial software development experience, with proficiency in node.js, JavaScript, Node JS, React JS, Java, and at least one additional language such as Python.
• Knowledge of deep learning architectures and techniques.
• Familiarity with cloud platforms and services for AI model deployment.
• Experience deploying software and configuring Windows and Linux operating environments.
• Excellent verbal and written communication skills in English; proficiency in other major European languages is a plus.
• Strong analytical programming and problem-solving skills.
• Ability to present examples of written technical documentation, such as technical design specifications, user guides, or deployment manuals.
• Ability to work effectively in a high-paced environment with flexible schedules.

Desirable Skills and Experience:

• Leadership in the development of innovative software solutions, particularly focusing on data streaming applications and real-time agent (RTA)-based UI applications.
• Previous experience working with Genesys technologies, including integrating them with various customer environments and backend systems using Genesys SDKs such as PSDK, WFM API, IceLib, ICWS, and GWS.

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If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.